CoverPro
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Tech Support Center
Welcome to our tech support page, here you will find useful tips and insights on how to troubleshoot your automatic pool cover. Should you have further questions or would like to Ask-A-Tech, click on Chat With Us chat box located on the lower right side of the screen, an agent will respond to your inquiry with in 1-2hours.
*Please be advised that response times may take up to 1-2hours depending on technician availability.
The automatic pool cover will not move when engaging the switch or digital pad.
If your key pad does not light up or the switch/toggle is not engaging the motor please check all GFI switch plates (these may be located near pool equipment) as well as your breaker box, a loss of power may indicate a GFI or breaker switch were tripped.
When you are sure that the indicated power sources are fine, the next step would be to call our office for service.
The automatic pool cover will not open all the way, stops midway.
Possible cause for this could be debris stuck in the tracks, use a hose to flush out the tracks on both sides. If the issue persists further, lift the lid stones or vault lid and check the rope reel to see if the ropes are tangled, carefully untangle ropes or call our office to set up service.
The automatic pool cover will not close, the pool is uncovered.
First check to make sure your switch or digital pad is receiving power, if you hear the motor turning on but the cover is not moving, it's possible your cover may have been opened too far and has come off the track. In this case please call the office to set up service.
How to manually Cover or Uncover your pool, in the case of a power outage.
To Cover Pool: If there is a loss of electrical power to the system and the cover must be closed for safety or other reasons, the cover can be closed manually.
1. Remove the cover lid.
2. Pull the ropes to extend the cover out over the pool.
Note: For large pools, it may be necessary to loosen the cover
mechanism’s torque limiter to close the pool.
To Uncover Pool: If there is a loss of electrical power to the system
and the cover must be opened, it can be done manually.
1. Remove the cover lid at the non-motor end.
2. Insert a ¾” x ½” adapter onto a ½” ratchet.
3. Insert the ¾” adapter into the end of the cover drive shaft.
4. Ratchet the cover off the pool.
Note: For large pools, it may be necessary to loosen the cover
mechanism’s torque limiter to open the pool cover.
