CoverPro
Marx Enterprises Inc.
416 Bryant Circle, Ste J
Ojai, CA 93023


Phone: 805.646.4232

Toll Free: 877.473.2943

Fax: 805.640.1501

coverpro@sbcglobal.net

Bakersfield, Fresno, San Luis Obispo, Creston, Templeton, Atascadero, Arroyo Grande, Santa Maria, Goleta, Santa Barbara, Ventura, Ojai, Oxnard, Camarillo, Santa Paula, Simi Valley, Thousand Oaks, Moorpark, Newbury Park, San Fernando Valley West, Westlake Village, Calabasas, Santa Clarita, Pasadena, Beverly Hills, Santa Monica, Hollywood, Sherman Oaks, Malibu, Westchester, Manhattan Beach, Redondo Beach, Palos Verdes, Rolling Hills, Torrance, Hermosa Beach, california

Frequently Asked Questions About Your 
Automatic Pool Cover System


How do I schedule a Service Call?

If your cover system is in need of service, repairs or adjustments, you may contact our office
toll free at 877-473-2943 or send an email to coverpro@sbcglobal.net.  Our office hours are 
Monday - Friday from 8:30 am to 4:00 pm.  Please provide your name, pool address location 
and a phone number where you can be reached.

We offer routine maintenance and cleaning all year to help eliminate those urgent service calls,
and to keep your system running smoothly all year long.  Call today and inquire about our
Cover Clean and Basic System Maintenance service packages.

How much is your service call fee? 

We try to keep our service call fee as low as possible, but with the costs of labor, insurance,
tools, gas prices, etc., we charge a $125 minimum service call fee which includes the first
hour of labor and basic service: lube pulleys, grease fittings, adjust cover operations and tighten
loose screws.  We bill each additional labor hour at $98, in half hour increments.

 Is there anything I need to do to prepare for service?

There are a few things that we request to have prepared prior to the technicians arrival to prevent
any unnecessary labor, additional charges or delays.

- All stone, brick, concrete lids over the cover vault box must be removed, if aluminum 
 lid is not present or Release has been given to CoverPro prior to service call 
- Gates are unlocked and all pets are securely kept away 
- Garden hose spigots are accessible and operational
- Pool water must be raised to the middle of the skimmer opening (operating level)

If our technician is unable to perform the requested repairs due to lack of preparation for scheduled
service, including but not limited to locked gates, no electricity or no Release of masonry lid 
removal, you may be responsible for our minimum service call fee on the unproductive trip and the
return trip.

What if a second trip is necessary?

If we are unable to complete the service repairs in one trip, due to special order parts or parts 
unavailable due to our inventory, we will waive the service call fee of $125, if the service is 
scheduled and completed within 30 days from the original date of service.  

Do you accept Credit Cards?

We accept Visa, Mastercard and American Express.  We do require a credit card to be on file
prior to service.  By providing us with your credit card information, you are authorizing us to charge
your account if your account becomes delinquent after 60 days for service and 14 days for 
               installlations. After service/installation, an invoice will be mailed to you detailing services and parts                          rendered along with the balance due.  We welcome check or cash payment at the time of service. 

Can I schedule a service call for a specific time?

Due to the nature of our business, with long distance travel between jobs, and the inability to 
predict the technicians time on each job, we are unable to schedule specific times for a service
call.  If you request, our office will phone you the morning of your scheduled service day with the
technicians approximate arrival time.  If you request, our technicians may also telephone you when 
they are within 15 to 30 minutes from arrival.  You may also call our office on your scheduled service 
date to inquire as to where the technicians have placed you in their order of jobs for the day. We 
can try to estimate an approximate arrival time, but no guarantees as our days are simply un-
predictable. 
If for some reason we cannot get to your job on the day scheduled, every effort will be made to let 
you know as soon as possible that your service/installation appointment has been rescheduled. 
Please note: It is not unusual for our technicians to work until dusk.

We schedule appointments Monday through Friday.  Your understanding and
satisfaction with the goods and services you receive are important to us.

​Warranty

All Manufacturers carry their own Mechanism and Fabric warranties.  CoverPro, as a distributor offers
a One Year Poolside Labor Guarantee on new system installations, 90 day Labor Guarantee for 
Replacement Cover Installations and 30 day Labor Guarantee on service calls.


HOW TO MANUALLY COVER AND UNCOVER YOUR POOL

To Cover Pool: If there is a loss of electrical power to the system 
and the cover must be closed for safety or other reasons, the cover can be closed manually. 
This is not easy to do, but it can be done by following these steps:
1. Remove the cover lid.
2. Pull the ropes to extend the cover out over the pool.
Note: For large pools, it may be necessary to loosen the cover mechanism’s torque limiter to close the pool.

To Uncover Pool: If there is a loss of electrical power to the system and the cover must be 
opened for some reason, it can be done manually. 
This is not easy to do, but it can be done by following these steps:
1. Remove the cover lid at the non-motor end.
2. Insert a ¾” x ½” adapter onto a ½” ratchet.
3. Insert the ¾” adapter into the end of the cover drive shaft.
4. Ratchet the cover off the pool.
Note: For large pools, it may be necessary to loosen the cover mechanism’s torque limiter to open the pool cover.






Automatic Safety Pool Cover Systems

Call Toll Free 877-473-2943






























CoverPro
Marx Enterprises Inc.
201 Bryant St, Unit 2C
Ojai, CA 93023


Phone: 805.646.4232

Toll Free: 877.473.2943

Fax: 805.640.1501

coverpro@sbcglobal.net