CoverPro

Marx Enterprises Inc.

416 Bryant Circle, Ste J

Ojai, CA 93023

Phone: 805.646.4232

Toll Free: 877.473.2943

Fax: 805.640.1501

coverpro@sbcglobal.net

Bakersfield, Fresno, San Luis Obispo, Creston, Templeton, Atascadero, Arroyo Grande, Santa Maria, Goleta, Santa Barbara, Ventura, Ojai, Oxnard, Camarillo, Santa Paula, Simi Valley, Thousand Oaks, Moorpark, Newbury Park, San Fernando Valley West, Westlake Village, Calabasas, Santa Clarita, Pasadena, Beverly Hills, Santa Monica, Hollywood, Sherman Oaks, Malibu, Westchester, Manhattan Beach, Redondo Beach, Palos Verdes, Rolling Hills, Torrance, Hermosa Beach, california

Frequently Asked Questions About Your

Automatic Pool Cover System

How do I schedule a Service Call?

If your cover system is in need of service, repairs or adjustments, you may contact our office

toll free at 877-473-2943 or send an email to coverpro@sbcglobal.net.  Our office hours are

Monday - Friday from 9:00 am to 4:00 pm.  Please provide your name, pool address location

and a phone number where you can be reached.

We offer routine maintenance and cleaning all year to help eliminate those urgent service calls,

and to keep your system running smoothly all year long.  Call today and inquire about our

Cover Clean and Basic System Maintenance packages.

How much is your service call fee?

We try to keep our service call fee as low as possible, but with the costs of labor, insurance,

tools, gas prices rising, etc., we charge a $125 minimum service call fee which includes the first

hour of labor and basic service: lube pulleys, grease fittings, adjust cover operations and tighten

loose screws.  We bill each additional labor hour at $98, in half hour increments.

Is there anything I need to do to prepare for service?

There are a few things that we request to have prepared prior to the technicians arrival to prevent

any unnecessary labor, additional charges or delays.

                                                            

- All stone, brick, concrete lids over the cover vault box must be removed, if aluminum

  lid is not present or Release has been given to CoverPro prior to service call

- Gates are unlocked and all pets are securely kept away

- Garden hose spigots are accessible and operational

- Pool water must be raised to the middle of the skimmer opening (operating level)

If our technician is unable to perform the requested repairs due to lack of preparation for scheduled

service, including but not limited to locked gates, no electricity or no Release of masonry lid

removal, you may be responsible for our minimum service call fee on the unproductive trip and the

return trip.

What if a second trip is necessary?

If we are unable to complete the service repairs in one trip, due to special order parts or parts

unavailable due to our inventory, we will waive the service call fee of $125, if the service is

scheduled and completed within 30 days from the original date of service. 

Do you accept Credit Cards?

We accept Visa, Mastercard and American Express.  We do require a credit card to be on file

prior to service.  By providing us with your credit card information, you are authorizing us to charge

your account if your account becomes delinquent after 30 days.  After service, an invoice will be

mailed to you detailing services and parts rendered along with the balance due.  We welcome

check or cash payment at the time of service.

Can I schedule a service call for a specific time?

Due to the nature of our business, with long distance travel between jobs, and the inability to

predict the technicians time on each job, we are unable to schedule specific times for a service

call.  If you request, our office will phone you the morning of your scheduled service day with the

technicians approximate arrival time.  If you request, our technicians may also telephone you when

they are within 15 to 30 minutes from arrival.  You may also call our office on your scheduled service

date to inquire as to where the technicians have placed you in their order of jobs for the day. We

can try to estimate an approximate arrival time, but no guarantees as our days are simply un-

predictable.

If for some reason we cannot get to your job on the day scheduled, every effort will be made to let

you know as soon as possible that your job has been rescheduled. Please note: It is not unusual

for our technicians to work until dark.

We schedule service appointments Monday through Friday. If you are not home when our technicians

complete their work, a work order copy will be left in your door or mailbox.  Your understanding and

satisfaction with the goods and services you receive are important to us.

Automatic Safety Pool Cover Systems

Call Toll Free 877-473-2943